Poor communication and even poorer execution

Very poor with communication and with execution. I get ignored by multiple people when enquiring about my claim over email, even when I am responding to a direct email from an individual (the most recent being Andile Nyandeni). I have to call the centre to get updates and even though the last communication to me on Tuesday 15 August said that my claim was approved, 4 days later and there has been no progress. I was told that it would take 2 days for the claim to be settled after the Tuesday communication.

Very disappointing