Poor communication

Hi,

Got a new insurance quote to compare with Momentum Short Term Insurance. A significantly lower premium were offered by two other Insurance companies. Through my broker i requested them to submit these lower quotes to Momentum. I am still waiting for an adequate response. Reading between the lines as the person that responded, were unable to get even close for the same cover? If i could give a negative rating for the quality of your communication, i would. My question to myself is if you communicate this poorly with me as a customer, how would you when i put in a claim? Beyond that, why would i stay with you?