Poor client experience from claims consultants

We had a burst geyser , our opinion is that it’s an entry level claim , We reached out to Mmabatho Mapoka, on Thursday afternoon, & she couldn’t send anyone to our premises on Thursday . She arranged for someone to come to us on Friday morning, via Fogi. Let’s Talk plumbing arrived, and established that he could not remove the old geyser. The only access he had was through roof titles. He noticed that the roof tiles were waterproofed and sealed. He called Fogi & Mmabatho, & Mmabatho refused to give him permission to remove the tiles, he then left , We contacted her again and she then sent Hutton North at 15h45 and instructed them to remove the tiles and confirmed when they were done then she will arrange for someone to come and waterproof and seal the tiles and attend to any damaged ceiling. These plumbers were good ; however, the water pressure was not at it optimum .I sent a message on Saturday and confirmed to her the work was completed and highlighted the problems and outstanding matter, followed up on Monday morning before 09h00. Unfortunately , both messages were ignored . When I called yesterday at 15h00, this is the only time they called the assessor Digicall. They received a call from her at 15h10 yesterday and they contacted me this morning . This lady is inefficient , *********** and certainly doing your company a disfavor . Same with Leukothea Duze who also ignored my Saturday and Monday emails. When I called yesterday Tebogo took the call and did not come back to us with any feedback. it’s very unfortunate that our engagement with your staff members have not been engaging . Furthermore, we have left numerous messages with all these consultants and sent messages and have not had a call yet. Your feedback will be appreciated.

These behavior’s are detrimental and it will damage your reputation. Please need you to expedite this unsatisfactory experience.