Poor claims service!!!

I submitted a claim for a lost / ****** tablet on 1 June 2023. On Monday, 5 June, I followed up and was told there wasn't any forms attached to my email (instead of replying to me). It's been up and down with the claims consultant, where she in 3 days didn't work on the claim at all. Eventually I received an AOL for R13000. My service consultant didn't act on my instructions in March to increase the sum insured of my phone and tablet (she did adjust the vehicle value requested in the same email). My service consultant Elsie adjusted the value backdated to May 2023, on my phone and tablet. The payout amount should've changed and this was referred to management on Thursday 8 June. I receive no feedback, I've followed up but the claims consultant just ignore my emails.