1 reviews | Active since Dec 2009
Poor Claims Service
<p>Motor claim was submitted 17/09, I received an email saying Oscar Matseke appointed and will contact me. I have since phoned AFI twice and emailed Oscar Matseke and Lerato Bogopa twice in the last 10 days....no response from anyone. I was told telephonically last week that the assessor was appointed Monday 19/09. I have received no contact from the assessor nor any response from AFI to my requests.</p>
Dear Gareth
Alexander Forbes Insurance acknowledges receipt of your complaint.
Your complaint has been escalated to the senior manager who will be contacting you shortly to assist you.
Regards
ALEXANDER FORBES INSURANCE
Dear Gareth
Alexander Forbes Insurance acknowledges receipt of your complaint.
Your complaint has been escalated to the senior manager who will be contacting you shortly to assist you.
Regards
ALEXANDER FORBES INSURANCE
Dear Alexander Forbes Insurance,
On the 26th Sept you promised a manager would contact me. I am still waiting.
I have also requested status of my claim once a week over the past 3 weeks, and have had no response.
Diabolical service.
Dear Alexander Forbes Insurance,
On the 26th Sept you promised a manager would contact me. I am still waiting.
I have also requested status of my claim once a week over the past 3 weeks, and have had no response.
Diabolical service.