1 reviews | Active since Oct 2015
Poor claims process and customer service
If I could give a 0 rating I would, momentum is by far the worst insurance company I have dealt with, l registered a claim last week for something as simple as my windscreen. I was requested to send supporting documents and no one has bothered to call me or follow up with me , I have sent emails requesting a call and no one even bothers to follow up or keep me informed. This is my first claim and if this is the service they offer I honestly feel they don't value clients . We pay a premium to have peace of mind at claims stage and if you cannot meet these expectations why promise the world at sales stage , sales advisors promise the best service and cover and deliver the opposite. Looks like I will be forwarding my complaint to the ombudsman . CP5382
I have sent 4 emails just to get an email that says " SORRY FOR THE LATE REPLY " from Elsie Mahlangu , who doesn't even have any email etiquette and clearly doesn't understand the difference between and email and a call.
Every mail was ignored , I have been very tolerable even though you guys did not inform me that my broker was doing ***** and that's the reason I couldn't contact him or get assistance, I never complained .
He promised me the best service and cover and it is not my problem that you guys hire people of such nature.
I chose to pay a higher premium for better service and I regret joining you guys if this is the service you offer.
I have sent 4 emails just to get an email that says " SORRY FOR THE LATE REPLY " from Elsie Mahlangu , who doesn't even have any email etiquette and clearly doesn't understand the difference between and email and a call.
Every mail was ignored , I have been very tolerable even though you guys did not inform me that my broker was doing ***** and that's the reason I couldn't contact him or get assistance, I never complained .
He promised me the best service and cover and it is not my problem that you guys hire people of such nature.
I chose to pay a higher premium for better service and I regret joining you guys if this is the service you offer.