Poor claim handling

I was in an accident a few weeks ago and from the day of the accident I have been so disappointed in the service from Momentum. Firstly I logged a claim on the app and when I called the next day, no-one knew anything about it and I had to log a new claim with the consultant on the phone. Secondly the person handling my claim Itumeleng Letsapa has been a ghost honestly, I have never received any communication from him/her. I've never once talked to them on the phone or received any updates with regards to tracing the other driver even though I have provided them with as much information as I had on the other driver which was a lot of information. Itumeleng also never bothered to arrange car hire for me, even though my policy clearly shows that I pay for the car hire option. I had to run around calling Momentum and Avis the day my car was booked in for repairs to make sure that I had a car to commute to and from work. I am disappointed in this service and I will be looking at taking my business elsewhere because I have never been a difficult client, and the first claim I make with them I am treated like ****, that is not the kind of service provider I want to deal with going forward.