POOR AND **** SERVICE

<div>Momentum Insure has the worst customer service ever and not to even talk about their service providers. I logged a claim on the 17th of March 2022 with Ledima Mello with regards to my left front passenger window. I was involved in a smash and grab. PG Glass contacted me with regards to this as they are the preferred service provider. PG Glass told me it would take 15-20 w/days to get the glass for my Renault Triber 2021 model Expression. I phoned Renault myself and they informed me that they can get the glass in 3-4w/days so I do not understand why it takes PG Glass so long. I asked Ledima Mello to please make sure that the smash and grab film and tint gets fitted again as my car came from the car delearship with the smash and grab tinting. Then he informed me that they are not going to approve this as it was not specified when we took out the insurance he then told me to send him the invoice of the car dealership where it states that the cars windows was fitted with smash and grab. I did send him the invoice as request and till today he did not even bother to get back to me or reply to my mails. I phoned yesterday 31 March 2022 and spoke to Fabian Appel with regards to this matter and he told me he will get Ledima Mello to get back to me urgent. I have send various mails and I have left various messages and I have spoken to the Claims manager but no one seems to be helping me with this. I need them to sort out my claim and the smash and grab tinting before my car goes into PG Glass either today 1 April 2022 or Monday 4 April 2022,

I am not happy with Momentum at this stage at all.

I would not recommend Momentum to anyone</div>