Poor and Pathetic Service from Claims Department - RIANA DURR

<p>· My Home Theater System made a loud noise and stop functioning , there was a smoke smell from the unit</p> <p>· The USB Port was not functioning and the speakers were distorted and as well the reader was also damaged</p> <p>· I put a claim through to AF and was advised by Salane Nkunla to get a damage report</p> <p>· I contacted a mobile repair guy to look at the unit and he advised the unit is indeed damaged , he is not a well-established repair guy , he does odd jobs in and around the area , small business development</p> <p>· I was then advised by Salane that they need a 2nd opinion and decided to appoint their own repair guy</p> <p>· The unit was collected from my premises and taken away for inspection , the faults were almost as common as mention above</p> <p>· The report was sent through to AF and a decision was made that the faults was due to wear and tear , which is nonsense ,cause even if it is accidental damage I am covered</p> <p>· I now spoke to Salane and he advised that the report was sent through and the report states Wear and Tear . Which is not possible</p> <p>· He then advised me he wants the physical address of the 1st repair center that I went to even though the repair was also assessed by an assessor appointed by AFI</p> <p>· A lot of my personal time and money has been wasted due to me running around as I was advised by AFI</p> <p> </p> <p>This service is unacceptable and as a valued client for some years I will not tolerate this . Neo Matabane Business Development Consultant at AFI(copied on this email) has been in contact with numerous colleagues of mine at Rockwell Automation requesting that they move there insurance over to AFI .My colleagues follow my recommendation very strongly and with this poor service I will strongly advise them not to do so cause this is the kind of service that is going to delivered once they move over .</p> <p> </p> <p>This situation is unacceptable and ********* , I have also emailed Whistle Blowers due to this</p> <p> </p> <p>I am not sure how this issue is going to be rectified but in order to retain my business and the business of my colleagues I would highly suggest that AFI has a proper solution for this or I will move my business over to the million other companies that is available.</p> <p> </p>