Poor and insensitive customer care

Item: Momentum Insure
Rating: 1
Author: Langton N

Poor communication and embrass their clients. I made numerous pleas for the insurance company to renew my car hire while my vehicle was checked in for repairs. Car hire had to impound the car from me at my work place

Helpful (0)

Replies (2)

Momentum Insure's replyOfficial

14 Mar 2023, 18:56

Good evening Langton.
We are sorry to hear about your experience. This matter has been escalated to a team manager to assist.
Kind regards
Qhakazile

Momentum Insure's reply14 Mar 2023, 18:56

Official

Good evening Langton.
We are sorry to hear about your experience. This matter has been escalated to a team manager to assist.
Kind regards
Qhakazile

Langton N's updateReviewer Update

15 Mar 2023, 12:00

Hi Qhakazile

Can you update me on the escalation because l need to function now. I am disappointed with Ethan Cameroon's conduct on this matter which is horrible. I feel l shouldn't have got to this far were it not for Ethan's negligence.
I want the car hire restored today for me to function.

Langton N's update15 Mar 2023, 12:00

Reviewer Update