Policy was not Updated

Good Day<br> <br> During February 2016 I replaced one of my cars on the my Policy. There was numerous emails between myself and one of your consultants. I required two cars to be removed from my policy and the new car to be added to my policy. However the consultant failed to understand my request and forward me an updated schedule of my goods that are insured. To my surprise when I contacted the call center today, none of the cars as instructed were removed from my policy and my new car was not insured it was just a formal quote. My Bank Account has been debited for the past two months (March and April 2016). I am highly disappointed at the service as I expect all the consultants to be competent when corresponding over email and telephone.