Policy was not cancelled after receiving written confirmation and continued debiting my account

<p>On 30 November 2016 I gave instruction to my servicing consultant (Nokuthula Khumalo) to cancel my insurance. Due to the poor service I had received prior to cancelling, I asked her to confirm in writing that the policy would be cancelled, she confirmed in writing that the instruction was sent. On 28/12/2016 an amount of R2519.14 was taken from my account which was the Decemeber and January premium. I emailed Nokuthula to enquire why the policy was not cancelled and no response was received. I called into their office to do the cancellation with retentions myself as I've lost hope in relying on my servicing consultant to carry out my requests, it was a mission to get through to that department. I called back again and asked for the complaints dept and I was transfered to a manager that was not at his/her desk and someone else assisted me. She confirmed that she would send me confirmation in writing that it would be cancelled and I have not received any communication. </p> <p>The reason I requested for my policy to be cancelled was due to the lack of service and even that was not carried out. The service is always great at sales stage and drops dramatically thereafter. </p> <p>Please cancel my policy and refund me with immediate effect. </p>