Policy review

So amidst all the poor service delivery we are used to in this country, mine was the total opposite

I called Momentum Insure yesterday to add a new vehicle & remove the old vehicle. I was welcomed by a lovely lady named Lwandisiwe Williams who was more than accommodating, patient & well mannered. She was audible & ensured all T&C were understood. At the end, the premium was higher than I received from an opposition so I mentioned it to her. She then realized that it was after 5 & retentions had already left to check if they could do anything with the premium. She then promised to call me back at 8 & then transfer me to retentions.

Believe it or not, on the dot 8am, she call as promised & transfers me to another outstanding gentleman named Marco. He took the time to listen to my concerns, politely asked if I could give him a minute to review my policy, went on to do his thing & came back a whole 10% cheaper than the quoted premium

I want to say a big thank you to both of you. Outstanding service from momentum & I hope others also have the same

Regards Denver