Policy problems

I bought a new car in November last year. Unfortunately I was in an accident in December, the car was written off and replaced with a brand new car (that part I applaud them for). The problem is, I was advice I would not be signing a new contract for the second car and all my benefits would be loaded onto the new car.

Which included a renew tech policy, which is a scratch and Dent cover. For the past 5 months I have been calling everywhere, m-sure, liquid capital, mfc and momentum trying to claim on a policy I am paying for with no help. This company will tell me to call that company, which will tell me its was not their responsibility to load the benefits. At one point I was told to pay extra for a service I am already paying for in my rounded up premium amount.

I have spent hundreds worth of airtime calling all these companies with no help being offered. Momentum was supposed to make sure that all my benefits are loaded onto my new car, as they promised, but now I'm paying for a service I can not access. Driving around with a car that has a scratch, but I am paying for a scratch and Dent cover