Policy number MT***7 pathetic claims experience

All I can say is that I miss Alexander Forbes , I always had efficient and smooth claims expectations and experiences, my claim number is CC194971, my ID is ***. I have to call you guys every single day to find out what is happening with my claim? The people or claims advisors promise to call me back as you will see on your system and never do? Are you guys under staffed or are the claims advisors under pressure , momentum is a big brand with high expectations, my rental car is going back soon and my claim is still not settled, I provided and did everything the advisor asked off me within 48hours of his request and here I am begging for feedback and trying to get my claim finalised so I can buy another vehicle ? Like you guys are inconveniencing me majorly , please can you guys sort this out before I take it to all social platforms including twitter.