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breakfree B
1 reviews | Active since Nov 2016
11 Nov 2020, 21:50
Policy cancelled but still debiting my account
I cancelled my policy MT***9 on the 15th of August and their customer care called and we concluded that I am cancelling. Even today they keep debiting my account. This is very abusive, to imagine this was once a good insurance. ******* please stop debiting my account.
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Replies (3)
Momentum Insure's replyOfficial
12 Nov 2020, 11:42Your posting has been duly noted. I can assure you that the matter will receive urgent attention.
Kind Regards
CK
Kind Regards
CK
Momentum Insure's reply12 Nov 2020, 11:42
Official
Your posting has been duly noted. I can assure you that the matter will receive urgent attention.
Kind Regards
CK
Kind Regards
CK
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breakfree B's updateReviewer Update
12 Nov 2020, 16:12Following my complaint yesterday (11 November 2020) about deduction after policy cancellation, today (12 November 2020) Momentum's consultant Ronel Evans called me. During this call a sincere apology was issued and later emailed me the cancellation letter. She promised to refund me all the expenses incurred as a result of these deductions. Thanks Momentum for attending to my concern urgently. This is how I have known for the years we've been together.
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breakfree B's update12 Nov 2020, 16:12
Reviewer Update
Following my complaint yesterday (11 November 2020) about deduction after policy cancellation, today (12 November 2020) Momentum's consultant Ronel Evans called me. During this call a sincere apology was issued and later emailed me the cancellation letter. She promised to refund me all the expenses incurred as a result of these deductions. Thanks Momentum for attending to my concern urgently. This is how I have known for the years we've been together.
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breakfree B's updateReviewer Update
12 Nov 2020, 16:15Correction: Following my complaint yesterday (11 November 2020) about deduction after policy cancellation, today (12 November 2020) Momentum's consultant Ronica Tharamaseelan called me. During this call a sincere apology was issued and later emailed me the cancellation letter. She promised to refund me all the expenses incurred as a result of these deductions. Thanks Momentum for attending to my concern urgently. This is how I have known for the years we've been together.
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breakfree B's update12 Nov 2020, 16:15
Reviewer Update
Correction: Following my complaint yesterday (11 November 2020) about deduction after policy cancellation, today (12 November 2020) Momentum's consultant Ronica Tharamaseelan called me. During this call a sincere apology was issued and later emailed me the cancellation letter. She promised to refund me all the expenses incurred as a result of these deductions. Thanks Momentum for attending to my concern urgently. This is how I have known for the years we've been together.