Policy cancelled and reason unknown

I have been a loyal customer to Momentum since i bought my car, I have never missed a payment and in one of the months they had mistakenly not debited my account, i called them to make sure they debit ( how serious i am with ensuring that my premiums are paid). <br> <br> This month they have not debited again and I called to find out why, I was told that my policy has been cancelled and NOBODY wants to tell me who cancelled and why it was cancelled, since I never called to cancel and I have never missed a payment. when I call, I am either told that the retention department will call me back, which they dont do or i am told to email yet they do not reply.... i am using public transport coz i cant drive that car if its not insure, i dont want mistakes...<br> <br> i will not come back here and tell that i am happy coz it shouldnt take hello peter for you guys to take my queries serious. i dont know how many consultants i spoke to yesterday and nobody tells me why it was cancelled, all they do is promise to call back and they never do