PAYING OUT LESS THAN INSURED FOR

Very unhappy with Momentum. I was in an accident on 20 Oct 2025. I was standing still and someone drove straight into my car making it a write off. By 23 Oct the assessor called and asked some questions and informed me that he sent all the paper work to Momentum. I was also told on a recorded call the value that my vehicle is insured for (R601 000). I also got this confirmation in WRITING stating the value of the car R601 000.

On 30 Oct the Special Investigations department phoned and again I had to explain all the details. I also had to go to my accident scene on 31 Oct and relive the horrible experience. I informed the person investigating my claim that MY vehicle is listed on an Auction site! Take note the claim is not nearly finished but the vehicle is listed. The vehicle is also not on my name and with the insurance as advised by my bank.

I am STILL paying the car and the insurance.... On the 5th of Nov i was informed that the claim is authorized and ready to pay out. BUT momentum's system was not updated and my vehicle's value has now gone down with R70 000?? They want me to sign AOL with the vehicle's value R70 000 LOWER! But i am paying for a vehicle that was valued at R601 000. Now that they have to pay out...the value of the car is R70 000 LESS!

Why must i take R70 000 LESS if they had a system problem? What else is the system problem affecting with the rest of my policy? The trust relationship is broken and i do not feel safe insuring ANYTHING with momentum anymore. Why record calls if they only benefit you? I did get the recording and have all the communications printed and will not be leaving it here.

Does this mean i OVERPAID on my premium? They list the vehicle value HIGH so you have a big installment. But when it comes to paying out the claim...the system has a problem and reflected the wrong value.....resulting in wanting to pay you out less!

The accident itself was VERY traumatizing! Now I have to deal with this as well? I already purchased a new vehicle and insured it with momentum, but i will be moving my policy after this as i feel momentum is lying and not trustworthy!!

Very very dissappointed. This is MOMENTUM'S mistake and not mine. I will not just accept this.