Paying exorbitant premium for no customer service

<p>I have submitted a claim on the 25th of February 2016, and till today have not received any feedback from Sabi Rankoe, allocated with the information. Why am I paying an exorbitant fee for insurance, if I submit a claim and an *********** person can't even do their work. The assesor have gone out to assess the damage, and till today, no feedback. Alexander Forbes are very useless and really don't know what is going on in their claims department. Also, with your incompetence, it's getting worse. Time to leave Alexander Forbes after being a customer since 2001, because all the customers have to cough up and pay, but, nothing is actually done to provide customer service or ensure they adjust customer premiums to make it more feasible. Wasted money on premiums over the years and not getting any value from Alexander Forbes. Hope with the incompetence and no customer service, Alexander Forbes pay for the claim due to waiting since February 2016, with no response. Also not my responsibility to follow up the work that Alexander Forbes should do. REally pathetic. Also, don't phone me if you can't resolve this matter, plus, please escalate this to the Executives to show the *********** people the are appointing, as surely they don't know what they are doing.</p>