Pay back the money

You don't even deserve this one star. I cancelled policy and requested that Momentum pays my refund so that on the 1st it can be in my account for my new insurers to deduct, but they will only release MY money on the 1st - NO REFERENCE number given for the call in order for them to be accountable to their word. Secondly, you have access in and out of my account and take money when I add a product with immediacy, but only want to release my funds on the 1st. PLEASE RELEASE MY FUNDS BEFORE THE 1ST AS I HAVE TO PAY MY NEW INSURER ON THE 1ST.