Pathetic, useless institute and problem still not resolved after almost a month

Momentum Insure is only capable of redirecting your issues to someone else or different department because no one is able to fix the problem. After almost a month I’m still having the issue and still no communication from Momentum Insure. I need to speak to a person or multiple people if needed that is responsible for capturing Safe Days on the Momentum app. Almost a month and my complaint has still gone unanswered. Yesterday, Momentum told me in the direct message app online I need to contact the same people via email that's I've been contacting continually for the last 3 weeks. Momentum is sending me in a loop only telling me to contact the same people via email over and over again. Now I want specific emails, names, phone numbers else I’m going to do a complaint directly to Momentum senior management including executives. I’m willing to take this to online media like My Broadband and the Ombudsman if needed. I need someone to phone me and sort this out over the phone while waiting. Utter useless pathetic instate. People out there, stay AWAY!