Pathetic turnaround time and service!

I logged a claim with Milly Hendricks on the 17th January for my alarm system that has been damaged by an electricity serge. She then sent the claim to the claims department and that's where it ended. It is now the 30th January and i am yet to hear from Momentum Insure regarding the status of my claim! I find this sort of turnaround time and service unacceptable . My homes security is severely compromised and Momentum insure couldn't give a damn! I will NEVER recommend Momentum Insure to anyone and will be switching to an insurance company that wants my business and can deliver Service!