Pathetic Support and Product Service

Good day, I am absolute furious at the lack of service from the Momentum/Momentum Insure Team on the issues I am experiencing with safety score product since it moved from Multiply. I will explain the issue for the 4th time now: Last week i completed the safety questionnaire and as with the 5 year before I get asked to upload 3 validations, I my answers has not changed in the last 5 years, because I live in the same house and drive the same car.

2 validation where for the property and 1 for vehicle. I submitted the 2 for the property and my score was updated from 63% to 74%. I went to TWT to do the vehicle check over the weekend and submitted it on Saturday and after approval my safety score did not change. I have always scored mid to high 80's as once again NOHING HAS CHANGED!!!!! I checked in on the app a couple of times with no change, until the app asked me to do the questionnaire again which I did and now it only asks me for the vehicle validation and no longer the property validations although my answers are all the same and my score stays on 63%.

Your team thinks I am stupid and responds with "the validations are based on your answers"...NO **** THAT IS WHY I HAVE ALWAYS BEEN REQUIRED TO UPLOAD PROPERTY AND VEHICLE VALIDATIONS. Not understanding that I am flagging an issue where not all the validations are being prompted like it is supposed to.

Once again momentum has made a royal ****up when updating products and myself as the paying member needs to sit and follow up with your stupid support team and not get any answers and to benefit from the rewards that I am paying for.

Get your **** together, phone me and get this resolved ASAP!!!!!