Pathetic service from Momentum STI

You only know how good your insurance at the claim stage, I have received the most terrible service ever from Momentum from the day I had the accident. I have been with Momentum for years over 7years with this Insurance. Firstly I had a trailer with me they told me they want nothing to do with the trailer I must make a plan basically, they don't care what happens to this trailer I have rented it's my baby to carry this was the 16 February 2021.

I was 70km + from where I should go get a car hire, how I get to the car it was not their problem on my way to Polokwane to fetch the car I receive a call "Hello sir, it's after the curfew I don't know if you will be to get a car" luckily the guy at Polokwane Air opened and gave me a car, again I made a plan to get there to the car hire company and drove to Johannesburg.

This is my first car accident claim in the 7 years plus that I have been with this company, I have put in a claim on 17th February 2021, Ethan Cameron assisted me to register the claim and he sent me an email with a confusing email I responded and said I am confused 14 hours later no response I decided to call some answered and said he is busy on the line what's the claim number I gave the claim number and she said "That's not your claim, that Mr. Jonker" confused again mail Ethan no response.

I didn't know what kind of insurance I had until this claim, I am not happy the service