Pathetic Service from momentum short-term insurance

I am extremely furious at the manner in which my claim has been handled my car accident claim. i have been a momentum client for just over 4yrs without any claims. i recently had two claims with momentum and only got one of the claims fulfilled. My car has a front left wheel arch damage in the first accident and front Bumper + bull bar damage. First Claim CP123391 and Second claim C****352. Upon collection of my vehicle i noticed that the bull bar was not mounted back on the vehicle and the wheel arch fender damage was not attended to. The horn on my vehicle horn is now inaudible and not attended to. when i took on the cover for my vehicle i asked that the car be covered for everything that it came with e.g Mag wheels, tow bar, bull bar etc. The bull bar was noted during inspection and i do not understand why it was not covered during my claim. Its been over a month waiting for assistance and momentum is trying to blame the panel beaters (@renew-ti). I also did not receive satisfactory service from *** from the panel beaters as she failed to communicate how my issue will be handled. my point of contact from moment is *** and i am extremely disappointed at her poor service. to add insult to injury i received a letter of increase on the first of November while i was still dealing with the issue which i am also not happy about. i would strongly discourage anyone for taking up any insurance policy with this company as they seem to shy away from doing a complete job on the service that they claim to give.

regards Thabo