Pathetic Service from Momentum Insure Claims department.

Logded a claim on the 5th December 2022 and its still not sorted. Im sitting with damaged floors because of a storm that we had early December and im still waiting for it to be replaced. Victoria Van Zyl loaded my claim and now suddenly she is too busy to deal with my claim. Lindiwe Nkosi dealt with it afterwards, another bad experience, Lindiwe was unprofessional and totally dismissed me. Lethule is now dealing with my claim. She was so good in the first instance and now i cant get hold of her either. I spend almost an hour every day on the phone trying to get hold of some one with no luck. The voice-mail "our lines are busy because of a recent catastrophe" is now their permanent voicemail. Very dissatisfied with the way my claim is being handled at this stage. I will never refer anyone to Momentum Insure. Currently a customer with them for almost 10years.