Pathetic service from momentum insurance

poor service ,

regarding claim *** - claim was sent on the 23rd of April 2021. numerous emails have been sent for follow up and no one has the decency to give feedback, today a consult calls to say that they cannot process claim as this was a damage , damage by who ? if the insurance cannot help with a claim , what are we paying insurance for ? very fast the insurance companies promise the world when signing up , but fail to deliver when in need.