Pathetic service from Momentum Claims

Filed a smashed windscreen claim - took 2 and a half hours to get the service company to call me only to tell me they are not in the region I am in and some else will call. After a dozen calls to Momentum and the service provider I told with arrogance, they close at 5 and I should wait till tomorrow. I am from Durban and need to travel back tomorrow (Friday) morning. I asked Momentum after all the back and forth to change the service provider and I was told they would but I should choose form three they mentioned - telling me that PG Glass won’t do it because they don’t call out to where I am, and the other two I don’t even know - they guy wouldn’t even advise which one or allocate one insisting I must pick one from the lot!!!! Pathetic service. Now moving my whole portfolio out of Momentum. Their service is the worst ever !!! Just hit a call again from Autoboys that they have a request to fix a chip — yet my claim is for a smashed windscreen, hit by a thrown rock from a bridge.

Taking my premiums is good but service is terrible.