tM
tebogo M
1 reviews | Active since Apr 2010
06 Dec 2022, 12:23
Pathetic service from Momentum
I am deeply disappointed at the levels of service I am receiving from this company. After numerous attempts to lodge a geyser claim, I received no response and false claims about them being unable to reach me and had to get my broker to intervene. I am now sitting with a faulty geyser for about five days and despite having a claim number, I am still facing a wall of silence regarding my claim. PATHETIC!
Helpful (0)
Replies (3)0
Replies (3)
Momentum Insure's replyOfficial
06 Dec 2022, 12:47Good afternoon Tebogo.
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. Please give us an opportunity to look into the matter to determine what transpired and we will contact you to discuss your concerns.
Kind regards
Kind regards
Brenda
Momentum Insure's reply06 Dec 2022, 12:47
Official
Good afternoon Tebogo.
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. Please give us an opportunity to look into the matter to determine what transpired and we will contact you to discuss your concerns.
Kind regards
Kind regards
Brenda
tM
tebogo M's updateReviewer Update
08 Dec 2022, 08:07Still waiting for the elusive call from your appointed plumbers! Unbelievable that a simple claim procedure can turn into such a nightmare.
tM
tebogo M's update08 Dec 2022, 08:07
Reviewer Update
Still waiting for the elusive call from your appointed plumbers! Unbelievable that a simple claim procedure can turn into such a nightmare.
tM
tebogo M's updateReviewer Update
08 Dec 2022, 12:30This is now turning into a nightmare!!
Lies and more empty promises. The appointed plumbers claim they can't get hold of me on two different numbers and there's absolutely nothing wrong with my device. Out of desperation I asked the broker if I can look for my own plumber and be reimbursed afterwards and was told to do it!!! With this disgusting level of service from Momentum, what guarantee do I have that I will be reimbursed? What is the point of having insurance then?
Lies and more empty promises. The appointed plumbers claim they can't get hold of me on two different numbers and there's absolutely nothing wrong with my device. Out of desperation I asked the broker if I can look for my own plumber and be reimbursed afterwards and was told to do it!!! With this disgusting level of service from Momentum, what guarantee do I have that I will be reimbursed? What is the point of having insurance then?
tM
tebogo M's update08 Dec 2022, 12:30
Reviewer Update
This is now turning into a nightmare!!
Lies and more empty promises. The appointed plumbers claim they can't get hold of me on two different numbers and there's absolutely nothing wrong with my device. Out of desperation I asked the broker if I can look for my own plumber and be reimbursed afterwards and was told to do it!!! With this disgusting level of service from Momentum, what guarantee do I have that I will be reimbursed? What is the point of having insurance then?
Lies and more empty promises. The appointed plumbers claim they can't get hold of me on two different numbers and there's absolutely nothing wrong with my device. Out of desperation I asked the broker if I can look for my own plumber and be reimbursed afterwards and was told to do it!!! With this disgusting level of service from Momentum, what guarantee do I have that I will be reimbursed? What is the point of having insurance then?