Pathetic service from momentum

I reported a claim in 29 December 2022. People handling the process are dragging approval. They fail dismally to inform client. They also ignore email. I wish I had different insurance company. Today we closed to 3 months with no finalization. They are absolutely useless and they are getting 0/10 from me . I will never recommend them to any one. The worse part is that they very good on debiting money . I had to go to the bank and block them. How ever on Monday 13/03/2023 a lady called me and said they will refund for January and February and the process takes 2 to 5 days. Today is 10th day nothing happened and emails are been ignored.