Pathetic Service from ***

I submitted a claim for my TV that was resolved fairly quickly, and the person mentioned that a salvage company might phone me, but did not specify a company name. Someone phoned me asking to collect the TV to be salvaged, and I said no problem, I would like to just confirm with Momentum that they are actually contracted with Momentum as the company looks super *****. I sent an email to the person that sent the order to the salvage company *** and did not receive any feedback. I also sent an email to Momentum STI email and once again no feedback. Eventually the salvage company phoned again and I let them know that I am still waiting for feedback. They emailed this asshole *** to assist which then rep**** and said I was not anserring my phone. Yet today when I received the first and only call from Momentum from Victoria we had our discussion. But in the light of this asshole's comment and lack of service delivery I will not be releasing the TV anymore for salvage untill I receive the call logs or email correspondence from *** where he/she tried to make contact with. I will not be insulted by this person for them failing to do their job.