Pathetic service

Have been trying to get a claim registered since Wednesday morning. First registered claim on the app. No response. Phoned and was told that old Alexander Forbes clients can't use the app. No notice of this when you register or use the app. Lady said she will email claim form. Nothing received. Sent an email to my old AF clerk. Received the claim form which I completed and emailed on Wednesday at 15:27. No response received. Phoned again this morning. Told that someone would get back to me. No response. Sent another email to AF contact person. She forwarded email to someone else and requested him to contact me. No feedback. Other party insured with Outsurance. At 09:00 they had claim no. etc. Pathetic service. No communication.