1 reviews | Active since Oct 2010
PATHETIC SERVICE... EX ALEXANDER FORBES CLIENTS BE WARNED
ZERO should be an option. Incompetence taken to a new level. Alexander Forbes was incredible with customer services, but my first experience with a claim since MOMENTUM INSURE took over it is absolutely **********.
Problem 1 ... took over 6 hours to get roadside assistance to tow car after phoning numerous people, eventually Renaldo gave me some indication what to do. Problem 2 ... no communication with me from claims for over 48 hours after car towed in. I escalate to a senior. Assessor appointed. NOW WAIT FOR IT.... Problem 3 ... MOMENTUM Insure has "lost" my car between towing on Monday afternoon and Thursday afternoon when I get an email wanting my REGISTRATION NUMBER of my car - although I have CLAIM NUMBER already. Problem 4 ... no one has had a conversation with me regarding this unacceptable service Problem 5 ... I requested car be towed to am approved TOYOTA and MOMENTUM service provider to be told it HAS to go to Auction Nation. Problem 6 ... Problem 7 ... Problem 8 ...
So do I lay a charge of theft against MOMENTUM INSURE? Call the Oubadsman? Consumer Council?
HORRIFIED
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our client and we apologize for the frustration caused. Please give us an opportunity to look into the matter raised and we will contact you to address your concerns.
We are sorry for the lack of service on your claim. This is not the kind of service we would like to deliver to you as our client and we apologize for the frustration caused. Please give us an opportunity to look into the matter raised and we will contact you to address your concerns.
This claim continues to be a tiresome and complicated process.
As of this morning...
Momentum Insure have had pocession of vehicle since 20th February 2023 and it has been one challenge after another to COMMUNICATE with staff at Momentum Insure.
Even the "luxury" of a direct line useless.
Last conversation was the 14th March since then all attempts to speak to Ethan Cameron to bring this claim to a close have been useless.
Emails are not responded too.
I miss the efficiency of ALEXANDER FORBES, even the insurance cover through the METHODIST CHURCH OF SA is more efficient.
STATUS
1. All necessary paperwork supp**** to Momentum Insure as per instructions to write off vehicle.
2. Awaiting confirmation to collect personal effects from vehicle being held at Auction Nation.
3. No confirmation of date of settlement - actually no confirmation of the anticipated process forward.
4. Momentum Insure APP also not accessible, although reported. No communication received about the problem reported.
Momentum Insure will cer5ainly need to ensure AVIS Rental Vehicle continues to be made available until they settle the claim. Trusting that this will be by the end of March so that we are in a position to acquire another vehicle.
The most unpleasant insurance claim in my life!
This claim continues to be a tiresome and complicated process.
As of this morning...
Momentum Insure have had pocession of vehicle since 20th February 2023 and it has been one challenge after another to COMMUNICATE with staff at Momentum Insure.
Even the "luxury" of a direct line useless.
Last conversation was the 14th March since then all attempts to speak to Ethan Cameron to bring this claim to a close have been useless.
Emails are not responded too.
I miss the efficiency of ALEXANDER FORBES, even the insurance cover through the METHODIST CHURCH OF SA is more efficient.
STATUS
1. All necessary paperwork supp**** to Momentum Insure as per instructions to write off vehicle.
2. Awaiting confirmation to collect personal effects from vehicle being held at Auction Nation.
3. No confirmation of date of settlement - actually no confirmation of the anticipated process forward.
4. Momentum Insure APP also not accessible, although reported. No communication received about the problem reported.
Momentum Insure will cer5ainly need to ensure AVIS Rental Vehicle continues to be made available until they settle the claim. Trusting that this will be by the end of March so that we are in a position to acquire another vehicle.
The most unpleasant insurance claim in my life!