Pathetic service delivery

Most pathetic service. After taking weeks to sort our my emergency claim, with minimal communication, momentous consultant din't give complete information. I din't get a service provider to sort our my claim, I got paid out, when I got paid out it was half the amount of what the quotes I had to now go and get because my insurance company who is suppose to support me, is not doing that. Then I sent an email query and nobody has responded to me after 3 follow ups. I am disgusted at the service I am receiving from momentum. You are supposed to be a reputable company. My service consultant Lindiwe has not contacted me, she said she tried once but I was unavailable...... Then call again Lindiwe that's your job!