Pathetic Service bordering on *****

<p>March was the second month in a row that Alexander Forbes debited my account for a vehicle that I do not own and that they did not have any permission to load onto my account. Both times the consultans loaded a quote onto my profile and charged, and back-charged this quoted vehicle onto my policy. Then when you are looking for answers the managers and decision makers are nowhere to be found. Are you running a damn circus there. You have taken over R4000.00 from me in the last 2 months without any valid proof or invoice of a car. I expect a phone call from a manager informing me what steps will be taken to ensure this does not happen again. Absolutely pathetic service so far. No feedback from my account manager, Managers pomise you they will call back and you never hear from them again. You are now wasting my time having to phone you and holding until the phone drops. Get your act together. I will be making plans to move my entire policy with me and will ensure that everyone I referred to you go with me. I expect a call tomorrow!</p>