Pathetic Service

On 05/04/2022 I submitted a claim for vehicle repairs and was told I'll get feedback for assessment date. I never got feedback until I sent an email on 25/04/2022, only on the 26/04/2022 I received an email from Mpho Moumakwe confirming claim forms receipt and that I should expect a call from an assessment company. I took the vehicle for assessment on 29/04/2022, there was silence again after that until I sent another email on 09/05/2022 enquiring of the claim only to get another email on 10/05/2022 from Mpho Moumakwe confirming vehicle repairs date but on the email there were no details of car hire. I've never seen such an *********** employee as Mpho Moumakwe, for me to get feedback I had to chase him by emails. This is unacceptable and pathetic that it should take more than a month for a claim to be processed.