Pathetic service and people that cannot even speak properly to a client

How do you say that how difficult can it be to render an excellent client service to clients of Allexander Forbes. My name is George de Bruin an ex employee of Netcare and Allexander Forbes did your provident fund. Since i resigned i am trying to get an answer from them for 2 months when will my money be paid out. On their website they have a call me back option. Well i am still waiting for the call back two months ago i ask for. Calling them you get an option to rate their services. But they will not drop the phone till you drop it because i think they know they will be rate very badley. My present company called a meeting and ask if we want to move over to Allexander Forbes. Thank goodness with my experience with them i stop them from moving us to them. Well i still have no answer when my money will be paid out and the client service getting worse. Why put "call me back" on your website and it does not happened. Be aware of them future clients.