Pathetic service and communication

I am absolutely disappointed at the pathetic communication system Alexandra Forbes has.

I was told two weeks ago that payment will be made within 30 days when I asked the women on the phone when exactly are we looking at as I have other commitments the fool rep**** telling me well if you count 30 days from now you will know!!!!! What the hell this is no way to speak to a client especially since you working for a "well reputed company"

I understand that payment takes up to 30 days to be made but there has been no communication from Zandi Mabasa or anyone else as to when exactly payment will be made this cash is not even for me it is supposed to be sent to me to pay the panel beater so that I can get my damn car out of the workshop. Between my wife and I we have been trying to call Zandi for the past 1 and a half weeks and she is constantly unavailable never answers her direct number and does not call us back when we leave messages as to inform us of what exactly is going on we've called head office twice and got put through to a load of unnecessary people who have nothing to do with my claim.

A few people have put me through to Zandi's direct line but she just does not answer her line. All I want is a damn response as to when the hell the payment will be made!!! Zandi needs to catch a wake up and start replying to her voice messages and answer her damn calls!! Or better yet call the client and inform them of what is going on.

If I do not get a response or feedback before the end of this week I am going big on social media with this pathetic service everyone needs to know of how PATHETIC Alexandra Forbes service is it needs to be all over FACEBOOK, INSTAGRAM, TWITTER, ALL LOCAL NEWSPAPERS in the whole of the GAUTENG REGION!

This is my claim number - 778/714352