Pathetic service

It’s funny how when you need pay insurance premiums, insurance companies never miss a beat but come time to claim.. everyone is on leave , emails go unanswered, and until you get to this point...... and make some waves .... only then do people start to respond. My car was on an accident. Panel beaters kept the car for a month. During this time there was a fair input from MSTI. I paid the excess , took possession of my car after stressing that certain things get done which did happen eventually.

Unfortunately there are somethings on my car that’s not sorted out completely and we found some more issues after driving.. so I emailed everyone concerned and took my car back to the panel beaters .... Guess what. That’s jus about where MSTI stops. They don’t give a damn after you’ve paid the excess... I’ve emailed and copied in emails , even asking them to respond and nothing. I copied the general MSTI email and the claims person that was assisting through the claim and nothing.. not a word. Is this how you operate momentum? This is not how you treat customers . The way I see it ..., it seems like you are on the side of panelbeaters ... you dont care about clients cause we are just fools who pay your salaries rite. My car has issues post accident, I need you and your assessor to go take a look or at the very least reply to my emails so I can get my car back. I find your business ethic very poor and leaves a lot to be desired. This is where I need service and I don’t see it. Please reply..