Pathetic Service

I have cancelled my car insurance with momentum for the last day of March but since my debit order runs on the 28th of each month, my debit order had already been paid for my cars to be insured for April. When cancelling my policy, the agent confirmed that my policy was cancelled and I was going to get my refund and that she was going to email me my amount that was going to be refunded. Close to a month went past and I saw no refund so I called Momentum. I spoke to the first agent which transferred the call to the agent that was supposed to cancel my policy. That agent then informs me that my policy was not cancelled and that she will rectify her mistake and that I'll be refunded by the 28/04/2020 but till date no refund. Since I'm banking with fnb and the agent said that Momentum banks with Fnb I was supposed to get my refund instantly. This is rather pathetic service for an agent to make the same mistake twice with one customer. Imagine how many other customers are going through unnecessary problems with this agent. All other insurance company agents will try in every mean to save a customer from leaving their service. This agent just asked my reason to leave. I said that I got a cheaper quote with Alexander Forbes. She just said ok and cancelled. This is obviously a worker that has no care on saving business for the company.