Pathetic Service!

My father a 73 year old is being given a run around with his vehicle claim. On the 3rd of May he dropped off his vehicle at a panelbeater with no major work required. Until this day his vehicle has not been fixed with no satisfactory feedback on what the delay is. When he calls the Momentum Officer, he never gets hold of her or when he does he is told he will be called back which doesn't happen.