Pathetic Service!!!!

<p>My experiences with Alexander Forbes insurance has been revolting, I decided to join in May(2016) as I purchased a new car and decided to use Alexander Forbes. My nightmare had just begun On May 12 my geyser kept tripping so I called in Alexander Forbes to have a look, the first plumbers that arrived said there was no leak and reported an electrical fault, then they called out an electrician who found out that the geyser had a leak, thereafter plumbers came out and replaced the geyser but couldn't get it to work so they assumed it was an electrical fault so once again electricians were called in but still the geyser wasn't working. It took six callouts between the electricians and plumbers to get my geyser working again, which was later investigated to be found that the geyser was not connected to the main power. What kind of service is that? I had to literally tell them they hadn't connected the geyser wiring properly that's when they checked and finally sorted it out. The storm in July had us with another problem of leaking ceilings and after two months of waiting for an answer they say out claim was rejected because of maintenance and some issue that my fridge was leaking, where they got this story from is unbelievable as the cupboard below the ceiling was damaged, and my fridge sit on the floor which is separated by a wall from the cupboards. Up till now no apology or courtesy call from Alexander Forbes is this service for my money.</p>