DR
Donal R

1 reviews | Active since Mar 2012

04 Aug 2016, 07:32

Pathetic service

<p>On 11th July I logged request to be contacted for a car insurance quote on Momentum's website. A while later I received an email from one of their reps, Marvin Matroos. He requested documents to be sent to him so that they could complete the quotation. On July 13th I submitted all of the documents and Marvin rep**** saying "I’ll contact you as soon as I’ve done the quote". On July 15th I still had received no quotation so I sent him an email asking why it was taking so long - no response. It is now the 4th August and I still have not heard anything from Marvin. I gather from this pathetic effort by Marvin that Momentum have very little interest in getting new car insurance clients.</p>

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Replies (2)
Momentum Insure
Momentum Insure's reply04 Aug 2016, 08:20
Official
This is very concerning feed-back about your recent experience with our Sales team. Please give us an opportunity to look into this to assist you as quickly as possible. Kind Regards Future Customer Relations Team
Momentum Insure
Momentum Insure's reply05 Aug 2016, 14:17
Official

Thank you for giving us the opportunity to look into your complaint.

We confirm that you were contacted by our Sales Team and they have rectified the delay.

Kind Regards

Customer Relations Team