1 reviews | Active since Apr 2018
Pathetic service
I was an Alexander Forbes client. Momentum took over those clients and so I became a Momentum client. I was mortified that my premium would increase by nearly R600 on 1 December 2024. I spoke to my broker in late November and since then she and I have had uphill and the most pathetic service levels. It took at least 2 attempts to get the right values for things insured, and even on the last attempt, it is still not right....but, Momentum has taken off its premium and does not give a toss about its clients. The service is so bad that someone from Momentum called me the other day saying I left a message for them to call me. My broker is at her wits end and so am I and I have mandated her to move me elsewhere. Momentum well done. You've just lost a loyal client and a broker who cannot recommend your services.
Thank you for bringing your concerns to our attention. We are really sorry to hear about your dissatisfaction from the service you received from us. Please give us an opportunity to look into this to assist you as quickly as possible.
Kind Regards
Qhakazile
Thank you for bringing your concerns to our attention. We are really sorry to hear about your dissatisfaction from the service you received from us. Please give us an opportunity to look into this to assist you as quickly as possible.
Kind Regards
Qhakazile
2. Adjust my car premium
3. Pay the difference into me account. You have those details. If not, ask Louise
Louise has been mandated to terminate my insurance month end. I cannot believe the UTTERLY poor service levels AND that I'm paying more than I should, this after Louise having conveyed my desired changes on my policy.
2. Adjust my car premium
3. Pay the difference into me account. You have those details. If not, ask Louise
Louise has been mandated to terminate my insurance month end. I cannot believe the UTTERLY poor service levels AND that I'm paying more than I should, this after Louise having conveyed my desired changes on my policy.