Pathetic service

Pathetic service I’m getting!! I lodged a claim on the 24th April 2019 regarding my lost cellphone. I sent all the details they required. I don’t get any feedback in terms of the claim status, last time I sent an email I got a bad attitude from the lady called Busi Mahlangu. I’m paying a lot of money for my insurance to get this bad service!! Here’s the claim no: 772012