Pathetic Service

I have been trying to contact Alexander Forbes Insurance to amend my policy in order to cover a new vehicle purchased, but am unable to speak to anyone who can actually help me. Yesterday I called in and waited for 45 minutes before finally being told that Tasneem would call me back. I am still waiting for that call. This morning I called in again and was told that someone would call me back. Clearly there is no one working there. This is pathetic. I pay more than R2000 per month for insurance to get this type of service? This is unaccepatable. What if aomething happens to the vehicle? Who is going to pay out? I will definately be changing insurance today!