Pathetic service

My back windshield was smashed on Saturday which I reported timeously. I was advised by Naledi in the claims department that someone would contact me within one hour of the call to replace. 3 hrs later I called back to follow up - sadly was misinformed. No one was able to offer clarity on when my windscreen would be replaced even though I received a reference number for my claim. I then spoke to Oscar and Philemon from claims and was assured I would be contacted back with clarity - still waiting ... I cannot drive my vehicle in this state, it is unsafe for many reasons, besides the fact that my back window has been out since Saturday and I live in a complex whereby my car could even be ****** or damaged further by rain. I then received an sms from My Glass which instructed me to call the firmest centre to book a mobile fitment, which I did. On calling was told by Perfect at Randburg My glass that my details are not even on the system? In desperation to find assistance I msged their Facebook page with my contact details and screenshots of how many times I have called and the respective call durations - again still waiting. I am at a loss for words!