PATHETIC SERVICE

On Sunday the 23/08/2015 at around 2am I had an emergency situation at home in that my refrigerator kept tripping my electricity. I called Momentum at 8am the same morning to claim against the home assist benefit as this according to Momentum is available to its clients 24/7. The lady assisting me over the phone took my details and said she will call me back. She called me back about 10 minutes later just to inform me that their appliance technicians do not work on a Sunday and that I will need to wait until Monday when they will be able to send someone out to my house. This was not good enough as the home assist benefit was supposed to be available 24/7. Fortunately, I managed to obtain the help of a Defy technician that lives in Richards bay who came out on the Sunday and managed to sort out the problem. In the mean time I have already send 2 emails to Momentum querying the service that I had received and who was going to fit the bill and now 2 weeks later I have still not received a response from Momentum. My premiums are paid on time every month but when its time for me to receive the benefit from my insurance, it becomes a problem.