Pathetic service

It is no surprise to me that Momentum has over 160 complaints and 46 happy customers. It just shows me exactly why we are having problems. I had an accident on the 1st of March, where we then contacted Roadside assist (Momentum) to get authorization to tow our car. We got Authorization after they were struggling to pick up our policy, but still gave the Go ahead for Metro assist to tow our car to their yard. After numerous calls, roadside assist and Momentum are fighting it out who is going to pay for the storage fees at, needless to say everyday that they are deciding who will be held responsible cost go up and up. I have been dealing with them for a week now, and still nothing has been worked out, and now they are telling us they are going to listen to the recording for the second time... This is absolutely pathetic. I am stuck without a car, I have an insurance that I pay to deliver service, of which I am getting NONE. When you leave messages no one phones you back, and calls keep going back and forth and nothing gets resolved. <div><br></div><div><em>(Supplier name changed from Momentum to Momentum Short-Term Insurance by Hellopeter.com)</em></div>