Pathetic Momentum Insurance, Don't Recommend this company to anyone!

I have been struggling to get assistance from Momentum to lodge a claim since last week Tuesday. I have been put on hold, I've been transferred and have spent 30 minutes on the phone just to speak to someone to lodge the claim. I have spoken to Bongiwe Miya who didn't want to even give me her surname. I spoke to her manager Koppano Thopola who said someone will contact me the next day latest to lodge a claim. Nobody has assisted me thus far, I have been calling everyday holding on for over 30 minutes at a time. Nobody can assist me. They're quick to take my R3k premium every month, but they cannot assist me with a simple cellphone claim. I'm now on the phone for over an hour, I even had one of the consultants today hang up on me. Disgusting! I'm taking my business elsewhere.